Junior service designer

Grade
HEO
Download
Word document

You will

  • map basic user journeys and understand user needs
  • help refine ideas through continuous feedback and small improvements
  • take part in analysing basic data and identifying user pain points and opportunities
  • work collaboratively with other professions to gather insights and make recommendations for improvements
  • contribute to the creation of artefacts like service maps, user journey flows and presentations to communicate ideas and concepts to others
  • help write design histories to share the work of the team in the open
  • start to understand how your work fits in with wider department objectives and strategies
  • learn how to apply accessibility and inclusive design practices and principles in your work
  • consider the needs of a wide range of users in your design work

You’ll have

  • the ability to work with user researchers and designers to contribute to defining and writing user needs.
  • the skills to map a basic user journey, ensuring it aligns with identified user needs
  • an understanding of data collection and analysis methods, allowing you to make informed design choices
  • the ability to work effectively in a team, contributing to collaborative design efforts
  • strong communication skills and attention to detail, ensuring that design concepts are understood and accurately conveyed
  • an awareness of the strategic importance of design and its role in long-term planning and organisational success
  • the capability to apply and incorporate accessibility best practices into your design work, ensuring services are both usable and accessible to all users