Junior service designer
- Grade
- HEO
- Download
- Word document
You will
- map basic user journeys and understand user needs
- help refine ideas through continuous feedback and small improvements
- take part in analysing basic data and identifying user pain points and opportunities
- work collaboratively with other professions to gather insights and make recommendations for improvements
- contribute to the creation of artefacts like service maps, user journey flows and presentations to communicate ideas and concepts to others
- help write design histories to share the work of the team in the open
- start to understand how your work fits in with wider department objectives and strategies
- learn how to apply accessibility and inclusive design practices and principles in your work
- consider the needs of a wide range of users in your design work
You’ll have
- the ability to work with user researchers and designers to contribute to defining and writing user needs.
- the skills to map a basic user journey, ensuring it aligns with identified user needs
- an understanding of data collection and analysis methods, allowing you to make informed design choices
- the ability to work effectively in a team, contributing to collaborative design efforts
- strong communication skills and attention to detail, ensuring that design concepts are understood and accurately conveyed
- an awareness of the strategic importance of design and its role in long-term planning and organisational success
- the capability to apply and incorporate accessibility best practices into your design work, ensuring services are both usable and accessible to all users