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Junior service designer

Grade
HEO
Download
Word document

Important

As of 30 November 2024, this job description is aligned to the new GDD (Government Digital and Data) service design capability framework (opens in new tab).

You will

  • map basic user journeys and understand user needs
  • help refine ideas through continuous feedback and small improvements
  • take part in analysing basic data and identifying user pain points and opportunities
  • work collaboratively with other professions to gather insights and make recommendations for improvements
  • contribute to the creation of artefacts like service maps, user journey flows and presentations to communicate ideas and concepts to others
  • help write design histories to share the work of the team in the open
  • start to understand how your work fits in with wider department objectives and strategies
  • learn how to apply accessibility and inclusive design practices and principles in your work
  • consider the needs of a wide range of users in your design work

You’ll have

  • the ability to work with user researchers and designers to contribute to defining and writing user needs.
  • the skills to map a basic user journey, ensuring it aligns with identified user needs
  • an understanding of data collection and analysis methods, allowing you to make informed design choices
  • the ability to work effectively in a team, contributing to collaborative design efforts
  • strong communication skills and attention to detail, ensuring that design concepts are understood and accurately conveyed
  • an awareness of the strategic importance of design and its role in long-term planning and organisational success
  • the capability to apply and incorporate accessibility best practices into your design work, ensuring services are both usable and accessible to all users