Service design

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Senior service designer

lead the iterative design of complex, user-centred services, adapting based on user feedback, data, and requirements
utilise both qualitative and quantitative data to make informed design decisions, ensuring services meet the needs of users and align with department objectives
collaborate effectively with multidisciplinary teams, providing leadership and guidance to ensure shared goals and successful outcomes
communicate complex design concepts to stakeholders at all levels, using storytelling, evidence, and design artifacts to influence decision-making and direction
shape and implement service design strategies that contribute to long-term department objectives
ensure services are accessible and inclusive, designed to meet the diverse needs of all users, and comply with government standards on accessibility and inclusivity

It is essential that you can demonstrate the following experience in your application and at the interview:

experience leading complex, user-centred design projects in government or the public sector, applying iterative design principles, and adapting based on user research and feedback
ability to map complex services and user journeys to ensure clear, actionable insights
expertise in analysing both qualitative and quantitative data to inform design decisions and interpret user behaviour
strong experience in facilitating workshops, co-design sessions, managing stakeholder relationships across different levels and be able to articulate complex design concepts and through storytelling, evidence, and design artifacts
experience ensuring designs are inclusive and meet or exceed accessibility standards

It is desirable that you demonstrate the following:

experience applying advanced iterative methodologies such as Lean UX
proficiency in advanced data analysis tools and techniques to identify opportunities for innovation and improvement
ability to mentor and coach other team members and designers, fostering a collaborative design culture within teams and across the organisation
advanced expertise in inclusive design, with a track record of delivering services that meet the needs of diverse users, ensuring full compliance with accessibility standards